POLICY:

The quality policy of reliable analytical laboratories is to ensure reliability, consistency and traceability of results of testing and calibration :

By using standard test methods as per national/international specifications

By using in-house validated methods following good laboratory practices

By implementation and maintenance of laboratory management system conforming to ISO/IEC 17025 requirements

By continuous improvement

By use of latest sophisticated calibrated equipments

By use of certified reference materials

By employing trained and qualified personnel

It shall ensure total customer satisfaction by providing timely accurate test and calibration results.

ASSURANCE:

To ensure the quality of its test and calibration results, Reliable follows strict quality assurance checks. Reliable team believes in the policy of "Quality at its Best".

To obtain consistently reliable and trustworthy results of testing and calibration, Reliable lays emphasis on all the finer points that may influence the quality.

• Accommodation and Environment
• Precautions to avoid cross-contamination
• Well defined sampling procedures
• Proper handling and storage of samples
• Quality of consumables
• Calibrated well maintained equipments
• Standard / Validated test methods
• Calculating the uncertainty in measurement
• Training of personnel
• Maintenance of traceable reference standards

Focus on Quality Assurance through -

• Implementation of Quality system as per ISO/IEC:17025-2005
• Frequent internal audits
• Participation in national and international Proficiency testing programs
• Pre-scheduled quality checks
• Evaluation of effectiveness of training

Reliable believes in maintaining its high standards of services and looks forward to continually improve and provide total customer satisfaction through feedback from its clientele.